Privacy Policy
Privacy Policy — Ellis Rose Toronto
This Privacy Policy applies to all services offered by Ellis Rose Toronto, reachable via ecomscale.eu@gmail.com. We respect the privacy of our customers and handle the personal information you provide to us with care, in accordance with applicable privacy legislation including Canada's Personal Information Protection and Electronic Documents Act (PIPEDA).
1. What Information We Collect
We collect personal information that you provide to us when placing an order, creating an account, or contacting our customer service. This includes:
- Full name
- Shipping and billing address
- Email address
- Phone number
- Payment details (processed by our payment providers — not stored on our servers)
- IP address and device/browser information
- Order and transaction history
- Website activity and behavioural data (via cookies)
2. How We Use Your Information
We use your personal information for the following purposes:
- Processing, shipping, and invoicing your orders.
- Providing customer service and support.
- Sending order confirmations, tracking updates, and relevant communications.
- Improving our services, website, and product range.
- Preventing and detecting fraud and misuse.
- Sending marketing communications — only when you have given your explicit consent.
3. Legal Basis for Processing
We process your personal data on the following grounds: the performance of a contract (your order), your consent (e.g. for marketing communications), a legal obligation (such as tax and financial record-keeping), and our legitimate interest (such as fraud prevention and service improvement).
4. Sharing Your Data with Third Parties
Your data is shared with third parties only where strictly necessary to operate our services, including:
- Our payment providers: Shopify Payments, PayPal, and other available checkout options.
- Our shipping and logistics partners for order fulfilment and delivery.
- Our suppliers, who process and dispatch your order on our behalf.
- Analytics and marketing service providers, subject to your cookie preferences.
We never sell your personal data to third parties. Please note that a portion of our orders are shipped directly from our suppliers, which may involve data transfer outside of Canada. We take appropriate safeguards to protect your information in these cases.
5. Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. Financial and transactional records are retained for a minimum of 7 years in accordance with Canadian tax legislation.
6. Cookies
Our website uses cookies to improve functionality, analyse visitor behaviour, and support our marketing efforts. You can manage your cookie preferences at any time through the cookie banner on our website or via your browser settings. For full details, please refer to our separate Cookie Policy.
7. Security
We take appropriate technical and organisational measures to protect your personal data against loss, misuse, and unauthorised access. All payments are processed via a secure SSL-encrypted connection. Our store is hosted on Shopify, which maintains industry-leading security standards.
8. Your Rights
You have the right to access, correct, delete, or restrict the processing of your personal data. You may also withdraw your consent at any time, object to processing, or request data portability. To exercise any of these rights, please contact us at ecomscale.eu@gmail.com. You also have the right to lodge a complaint with the relevant data protection authority in your country.
9. Contact
Company Name: Ellis Rose Toronto
Email: ecomscale.eu@gmail.com